Saturday, July 10, 2010
Commencement 2010
Goodbye to my internship days @ CAAS (will update about it soon)
Being the 'garang' person, I signed up for all 21 sessions of NUS Commencement 2010.
And is suffering the repercussions of it.
After C1-13, my knees are aching. standing from 830am to ~10pm (with 2-3 hours meal break) is not an easy feat.
Darn. And I got shouted in my face by unreasonable patrons yesterday. Was at Guest Entrance Door for only one session and I was 'scolded' not less than three times.
Rant. Rant. Rant.
The conversations below are from a figment of my memory, and it does not represent the whole truth but rather the truth as I see it to be (coz I can't rmb what was exactly said then)
Rant 1: *WHen Doing OUtsider*
This freaking idiotic Indian/Middle Eastern graduate came up to insist he wants to reserve 3 seats (although the fact that there was only one guest present and even he plokes his ass onto the seat, that will only count for 2 seats, which means he is reserving the 3rd seat illegally)
*NOTE: Reserving of seats are NOT allowed.
As an usher, I reminded him that he will only be able to keep the seats there for 5 minutes.
Guy: "Why can't I reserve the seats?"
Me: "Reservations of seats are not allowed. It will not be fair to the other patrons who came early"
Guy: "NO! They will be here anyway, so I want to reserve the seats!"
Me: " But it will not be fair to the people who came earlier and not get their seats on Level 1"
Guy: *went on to rant on why he have the right to reserve a seat in a demanding tone*
Me: "Ok." (Whatever)
*slap him with a BIG FAT SMELLY tuna fish*! seriously, the announcement clearly note that reservations of seats are not allowed. Apparently, no one hears the announcement. If you want a seat, get the person to queue for the seat and not demand that the reservation of seats is CORRECT. you have absolutely no sense of shame/embarrassment.
Rant 2: *When doing Outsider*
This couple came up to the door without the cards, which they say was with their daughter. Ok fine. I told them to get the cards then queue back in line.
So when Level 1 was full, I started to direct the patrons up to Level 2 to take their seats and unfortunately, I didn't remember THAT couple earlier.
Me: "Hi, Level 1 is full, please proceed to Level 2 to take your seats"
Woman: "Previously you told us that seats are allocated, I went to get the cards and now you tell me Level 1 is full"
Me: "But Level 1 is full, so you might want to proceed to Level 2 to take your seats?"
Woman: "But YOU TOLD ME THAT SEATS ARE ALLOCATED!! YOU!! *points her finger accusingly at me as if I had said anything wrong and SHOUTED AT HER LOUDEST*"
Me: "Ok, I get seats for you on Level 1" *gives a pissed of face when facing the door*
OMG!! for goodness sake!! Don't put words into my mouth okay. You idiotic Witch. For the record, I know my ushering stuff better than you ignorant fool. SEATS ARE NOT ALLOCATED, YOU ARE DIRECTED TO YOUR SEATS! AND SEATING IS ALLOCATED BASED ON FIRST-COME-FIRST SERVE!! *Slap her with a smelly tuna fish*
Rant 3: *When doing insider*
Guy: "I want a seat in front (front stalls)"
Me: "Sorry sir, the front stalls are for graduands"
Guy: "What kind of attitude is that?! *Shakes his head*
Me: *Starts cursing and swearing in my mind*
after the ceremony,
Guy: "Why is there family members seating in front? You said that only graduands are seated in front"
Me: "Yes, but they came earlier and seat are given on a first-come-first-serve basis"
Guy: "This is very bad! *Complains more in a pissed off voice*"
Ok, I may have said that it was for graduands and missed out on the family part. But i also did say the part abt the first come first serve. WHICH SINGAPOREAN DUN UNDERSTAND WHAT IS FIRST COME FIRST SERVE CAN YOU PLEASE STEP FORWARD!! coz i really want give them a wake up lecture. that means if you come earlier you will get your front seats. STOP BLAMING US FOR NOT GIVING YOU A SEAT IN FRONT. IT'S YOUR OWN FAULT THAT YOU DON'T COME EARLY!
Rant 4: *When Holding House*
Me: "Please wait for the academic procession and graduands to leave first. Thank you"
Girl: *Rolls her eyes*
YESH! She rolled her eyes at me! Right after I said that! EXCUSE ME! What did I said to offend you, idiot. IF YOU WANT TO DASH OUT IN FRONT OF THE ACADEMIC PROCESSION AND STEP ON THE CHANCELLOR'S TOES, I'M NOT STOPPING YOU! seriously, I don't owe you anything. So stop rolling your eyes are people, you bitch. Lest your eyeballs will drop out one day (which I'll be thankful for)
No doubt, certain number of Singaporeans have absolutely treat service line people like junk and think that by scolding them will get them what they want. I'm sorry. You don't always get what you want and we have our own job rules to follow. Stop thinking that the whole world owes you and start to shout at us when we don't give you what you want. Aren't you ashamed of yourselves, you bunch of bawling babies? I wonder why people complain of poor service attitudes of service line professionals, it sometimes boils down to the poor upbringing of certain customers. There's a limit to how much we can tolerate as well. You are not the only customer we have to attend to. WAKE UP YOUR IDEA!
I plead to Singaporeans and people alike, please do understand that we have a job to do. Especially when you are attending an event, if you want a better seat (for general admisstion aka free seating), come earlier to get a seat. If you don't get a front seat, that just means that other people are earlier than you, so come earlier the next time. And be gracious about it.
If the announcement has requested you to queue for your seats, please do so and stop hovering around till the last minute and do a 100m dash into the venue, insisting you want to enter when you're late.
Do look at your own doings before criticizing us. Thank you.
Being the 'garang' person, I signed up for all 21 sessions of NUS Commencement 2010.
And is suffering the repercussions of it.
After C1-13, my knees are aching. standing from 830am to ~10pm (with 2-3 hours meal break) is not an easy feat.
Darn. And I got shouted in my face by unreasonable patrons yesterday. Was at Guest Entrance Door for only one session and I was 'scolded' not less than three times.
Rant. Rant. Rant.
The conversations below are from a figment of my memory, and it does not represent the whole truth but rather the truth as I see it to be (coz I can't rmb what was exactly said then)
Rant 1: *WHen Doing OUtsider*
This freaking idiotic Indian/Middle Eastern graduate came up to insist he wants to reserve 3 seats (although the fact that there was only one guest present and even he plokes his ass onto the seat, that will only count for 2 seats, which means he is reserving the 3rd seat illegally)
*NOTE: Reserving of seats are NOT allowed.
As an usher, I reminded him that he will only be able to keep the seats there for 5 minutes.
Guy: "Why can't I reserve the seats?"
Me: "Reservations of seats are not allowed. It will not be fair to the other patrons who came early"
Guy: "NO! They will be here anyway, so I want to reserve the seats!"
Me: " But it will not be fair to the people who came earlier and not get their seats on Level 1"
Guy: *went on to rant on why he have the right to reserve a seat in a demanding tone*
Me: "Ok." (Whatever)
*slap him with a BIG FAT SMELLY tuna fish*! seriously, the announcement clearly note that reservations of seats are not allowed. Apparently, no one hears the announcement. If you want a seat, get the person to queue for the seat and not demand that the reservation of seats is CORRECT. you have absolutely no sense of shame/embarrassment.
Rant 2: *When doing Outsider*
This couple came up to the door without the cards, which they say was with their daughter. Ok fine. I told them to get the cards then queue back in line.
So when Level 1 was full, I started to direct the patrons up to Level 2 to take their seats and unfortunately, I didn't remember THAT couple earlier.
Me: "Hi, Level 1 is full, please proceed to Level 2 to take your seats"
Woman: "Previously you told us that seats are allocated, I went to get the cards and now you tell me Level 1 is full"
Me: "But Level 1 is full, so you might want to proceed to Level 2 to take your seats?"
Woman: "But YOU TOLD ME THAT SEATS ARE ALLOCATED!! YOU!! *points her finger accusingly at me as if I had said anything wrong and SHOUTED AT HER LOUDEST*"
Me: "Ok, I get seats for you on Level 1" *gives a pissed of face when facing the door*
OMG!! for goodness sake!! Don't put words into my mouth okay. You idiotic Witch. For the record, I know my ushering stuff better than you ignorant fool. SEATS ARE NOT ALLOCATED, YOU ARE DIRECTED TO YOUR SEATS! AND SEATING IS ALLOCATED BASED ON FIRST-COME-FIRST SERVE!! *Slap her with a smelly tuna fish*
Rant 3: *When doing insider*
Guy: "I want a seat in front (front stalls)"
Me: "Sorry sir, the front stalls are for graduands"
Guy: "What kind of attitude is that?! *Shakes his head*
Me: *Starts cursing and swearing in my mind*
after the ceremony,
Guy: "Why is there family members seating in front? You said that only graduands are seated in front"
Me: "Yes, but they came earlier and seat are given on a first-come-first-serve basis"
Guy: "This is very bad! *Complains more in a pissed off voice*"
Ok, I may have said that it was for graduands and missed out on the family part. But i also did say the part abt the first come first serve. WHICH SINGAPOREAN DUN UNDERSTAND WHAT IS FIRST COME FIRST SERVE CAN YOU PLEASE STEP FORWARD!! coz i really want give them a wake up lecture. that means if you come earlier you will get your front seats. STOP BLAMING US FOR NOT GIVING YOU A SEAT IN FRONT. IT'S YOUR OWN FAULT THAT YOU DON'T COME EARLY!
Rant 4: *When Holding House*
Me: "Please wait for the academic procession and graduands to leave first. Thank you"
Girl: *Rolls her eyes*
YESH! She rolled her eyes at me! Right after I said that! EXCUSE ME! What did I said to offend you, idiot. IF YOU WANT TO DASH OUT IN FRONT OF THE ACADEMIC PROCESSION AND STEP ON THE CHANCELLOR'S TOES, I'M NOT STOPPING YOU! seriously, I don't owe you anything. So stop rolling your eyes are people, you bitch. Lest your eyeballs will drop out one day (which I'll be thankful for)
No doubt, certain number of Singaporeans have absolutely treat service line people like junk and think that by scolding them will get them what they want. I'm sorry. You don't always get what you want and we have our own job rules to follow. Stop thinking that the whole world owes you and start to shout at us when we don't give you what you want. Aren't you ashamed of yourselves, you bunch of bawling babies? I wonder why people complain of poor service attitudes of service line professionals, it sometimes boils down to the poor upbringing of certain customers. There's a limit to how much we can tolerate as well. You are not the only customer we have to attend to. WAKE UP YOUR IDEA!
I plead to Singaporeans and people alike, please do understand that we have a job to do. Especially when you are attending an event, if you want a better seat (for general admisstion aka free seating), come earlier to get a seat. If you don't get a front seat, that just means that other people are earlier than you, so come earlier the next time. And be gracious about it.
If the announcement has requested you to queue for your seats, please do so and stop hovering around till the last minute and do a 100m dash into the venue, insisting you want to enter when you're late.
Do look at your own doings before criticizing us. Thank you.
00:10
